Privacy Policy

Last updated: June 10, 2026

This Privacy Policy explains how VoiceScribe ("we", "us", or "our") collects, uses, and safeguards your information when you use our website and transcription services (the "Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

Information you provide

• Account data: name, email address, and password (stored in hashed form) when you register.
• Billing data: payment details and transaction records when you purchase credits or a plan. Payment card data is processed by our payment providers and is not stored on our servers.
• Content: audio and video files you upload, YouTube links you submit, and the transcripts generated from them.
• Communications: messages you send us through contact or support channels.

Information collected automatically

• Usage data such as pages visited, features used, and credits consumed.
• Technical data such as IP address, browser type, device information, and cookies used to keep you signed in and secure.

2. How We Use Your Information

• To provide, operate, and maintain the transcription Service.
• To process payments, manage credits, and prevent fraud.
• To authenticate you and keep your account secure.
• To respond to your inquiries and provide customer support.
• To improve the Service and develop new features.
• To send service-related notices and, where permitted, product updates.

3. How Your Audio & Transcripts Are Handled

Files you upload are processed to generate transcripts using third-party AI inference providers. We retain your transcripts so you can access them in your dashboard and history. You may delete your transcripts at any time. We do not sell your content or use it to train third-party models.

4. Sharing Your Information

We do not sell your personal data. We share information only with:

• Service providers who process data on our behalf (AI inference, hosting, email delivery, and payment processing) under appropriate confidentiality obligations.
• Legal authorities when required by law, regulation, or valid legal process.
• Successors in connection with a merger, acquisition, or sale of assets.

5. Cookies

We use essential cookies to maintain your session and protect against cross-site request forgery. You can control cookies through your browser settings, but disabling essential cookies may prevent you from signing in.

6. Data Security

We use reasonable technical and organizational measures to protect your data, including encrypted transport (HTTPS) and hashed password storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account and content data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data, subject to records we must keep for legal, tax, or accounting purposes.

8. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

9. Children's Privacy

The Service is not intended for individuals under 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice.

11. Contact Us

Questions about this policy? Reach us through our contact page or email support@voicescribe.com.