Legal

Refund Policy

When and how you can get your money back.

Last updated: June 10, 2026

This Refund Policy explains the circumstances under which VoiceScribe ("we", "us", or "our") issues refunds for credits and subscription plans. It forms part of our Terms & Conditions.

1. Digital Service

The Service delivers digital transcription that is consumed immediately when you process audio or video. Because credits are used in real time and incur AI processing costs, purchases are generally non-refundable once credits have been consumed.

2. Eligibility for a Refund

You may be eligible for a full or partial refund if:

  • You were charged in error or charged more than once for the same purchase.
  • A technical fault on our side prevented the Service from delivering transcripts and we are unable to resolve it.
  • You purchased credits or a plan and have not used any portion of it, and you request a refund within 7 days of purchase.

3. Non-Refundable Situations

  • Credits that have already been used, in whole or in part.
  • Dissatisfaction with transcript accuracy where the Service functioned as described (AI output is inherently imperfect).
  • Requests made after the eligibility window has passed.
  • Accounts terminated for violation of our Terms & Conditions.

4. Subscription Plans

Subscriptions renew automatically unless cancelled before the renewal date. You can cancel at any time to stop future charges; cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial periods unless required by law.

5. How to Request a Refund

To request a refund, contact us through our contact page or email support@voicescribe.com with your account email and the transaction details. We aim to respond within 3–5 business days.

6. Processing of Refunds

Approved refunds are issued to the original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.

7. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase.